FAQ

Products

What can I expect with your marble coasters and magnets? 

Our tumbled marble tiles have a rustic tumbled edge that is unique on every stone. These variations are features, not defects. 

Are the coasters absorbent? 

Marble is a natural stone that is not absorbent, and our proprietary printing process encourages liquids to bead on the surface of the design. We feel that the water-resistant quality of our coasters is preferable to other products touted as absorbent, which can promote mold, fading and staining.

Caring for your coaster 

We recommend using a damp, soft cloth with mild, soapy water. No abrasive cleaner, scrubbing material, or soaking in water. They are not dishwasher safe.

How do I wash and care for my microfibre suede towels? 

Our towels are hard workers in the kitchen and can stand up to pretty much anything. Wash and dry them at your preferred temperature (bleach is OK). Towels will get softer the more they are washed.

What if I have questions about your products? 

You can stop by our products page for some additional information on our products. If you're still left with questions, please reach out to us at hello@paisley-parsley.com! We will give every effort to respond within 24 hours. 

Shipping

How much is shipping? 

We offer free shipping on retail orders over $40. For retail orders totaling less than $40, shipping is a flat-rate of $9.95 for USPS Priority Mail. At this time, we do not ship outside of the US.

When can I expect my order to arrive?

Most orders are processed within two to three business days, excluding holidays. If your order includes an item that requires personalization, or a product we cannot immediately pull off the shelf, your order may take one to two weeks to ship. Once shipped, your order should arrive within 2-3 business days via USPS Priority Mail.

If you have questions about when your order will ship, please email us at hello@paisley-parsley.com and we would be happy to assist you.

Returns & Exchanges

What is your return policy? 

If you receive a flawed or damaged order, we are always willing to replace or refund it. Email hello@paisley-parsley.com to start a refund/replacement request. Please include all relevant information along with a photo of the issue and order number. You have one week (7 days) from the time of delivery to let us know there's an issue. Check your order promptly after you receive it to avoid missing the window.

Personalized orders are non-refundable once your order is placed.

Do you offer exchanges? 

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact hello@paisley-parsley.com.

Custom

I'm an artist - can I have my artwork printed on your products for resale? 

We love working with entrepreneurial artists. Please contact hello@paisley-parsley.com to start the conversation.  

I'm hosting an event. What if I want to place a big order? 

We've printed large orders of custom designs for everything from weddings, to film festivals, to corporate events. Please contact hello@paisley-parsley.com for a quote on your bulk request. 

Wholesale

I own a store and I would love to sell Paisley & Parsley products.  

Please see our wholesale page to get started.